ZenInk Terms of Service

Embroidery & Digital Printing on Garments

Effective Date: 08/01/2025

These Terms of Service (“Terms”) govern all orders placed with ZenInk for embroidery, digital printing, and related garment decoration services. By placing an order, you (“Customer”) agree to the following terms and conditions:

1. Orders & Approval

All orders must be submitted in writing (online form, email, or signed order sheet).

A digital proof/mockup will be provided for approval prior to production. Customer must review and approve all artwork, sizing, placement, and spelling before work begins.

ZenInk is not responsible for errors approved by the customer (e.g., typos, logo placement, or sizing).

2. Customer-Supplied Garments

Customers may supply their own garments for decoration.

ZenInk is not responsible for manufacturer defects, shrinkage, color variations, or damage during the embroidery/printing process.

All customer-supplied items are decorated at the customer’s own risk. No credits, refunds, or replacements will be issued for damaged items.

3. Garments Supplied by ZenInk

If garments are purchased through ZenInk, we guarantee the quality of the items provided.

Out-of-stock items may be substituted with comparable products of equal quality.

4. Production Timeline

Standard production time is [7-10] business days] from proof approval and payment.

Rush services may be available for an additional fee.

ZenInk is not liable for delays due to shipping carriers, supply chain issues, or events beyond our control.

5. Payment Terms

A deposit of [50%] is required before production begins, with the balance due upon completion unless otherwise agreed in writing.

Orders under [$25.00] must be paid in full at the time of order.

Late payments may incur fees and delay delivery.

6. Pricing & Quotes

Quotes are valid for 30 days.

Prices are subject to change based on garment availability, market conditions, or special order requests.

Sales tax will be applied as required by law.

7. Cancellations & Changes

Cancellations or order changes must be made before proof approval.

Once production begins, cancellations may result in charges for completed work, materials, and labor.

8. Returns & Refunds

Because all embroidery and printing orders are custom made, ZenInk does not accept returns or exchanges unless there is a defect in workmanship.

Claims must be made within 7 days of receiving your order.

9. Artwork & Intellectual Property

Customer affirms they have the legal right to use any artwork, logos, or designs submitted.

Customer agrees to indemnify and hold ZenInk harmless against claims of copyright or trademark infringement.

ZenInk may display completed work in marketing materials, portfolio, or social media unless customer requests otherwise in writing.

10. Limitation of Liability

ZenInk’s liability for any claim shall not exceed the amount paid for the order in question.

ZenInk is not responsible for consequential damages, lost profits, or business losses resulting from delays, defects, or errors.

11. Governing Law

These Terms are governed by the laws of the State of [Tennessee], without regard to conflict of law principles.

Any disputes will be resolved in courts located in [Putnam County, TN].

12. Acceptance of Terms

By placing an order with ZenInk, Customer acknowledges they have read, understood, and agreed to these Terms of Service.

For CCPA-related inquiries, you may use the above contact methods or call 931-229-4299.